We’ve just completed our first annual client satisfaction survey. 37 of our active clients took part and they gave us an average rating, for our translation quality and customer service, of 9.4 out 10. We’re super happy with that result.
Thank you to everyone who took part and provided us with feedback – it’s much appreciated. We believe in building open and transparent relationships with our clients, and feedback is an import part of the collaborative process. We will be working to address the constructive comments so we can improve even more.
Speaking of feedback, it’s not just our clients that are giving us top marks, our trusted suppliers are too. We use Proz.com to recruit new linguists to our talent pool, and our freelance linguists consistently score AJT 5 out of 5 for how enjoyable we are to work with, how easy it is to onboard with our company, how much we care about quality, how we honour our terms and conditions, and our payment terms.